ucSKILLS Privacy Policy

This Privacy Policy informs you of our policies and procedures regarding the collection, use and disclosure of personal information iTEL receive from users of ucskills.com.

We may update our Privacy Policy from time to time, and we will notify you of any material changes by posting the new Privacy Policy on the site and revising the "Effective starting" date at the top of this policy. We encourage you to review our Privacy Policy whenever you use this site to stay informed about our information practices. If you disagree with any changes to this Privacy Policy, you will need to stop using this site and contact iTEL to resolve the issue.

By registering for or using the services and accepting the Terms of Service you consent to the collection, transfer, processing, storage, disclosure and other uses described in this Privacy Policy.

Who We Are

iTEL are a training and software provider. We specialise in business phone systems in the small to medium enterprise sector in the UK and worldwide.

Innings Telecom Europe Limited (iTEL) is located at

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Information We Collect

We collect

  1. Your real name (first name and last name)
  2. Your user name (email address)
  3. Your company name (not personal data)
  4. Company phone number
  5. Your password - unknown to iTEL staff or affiliates but in the Learning Management System
  6. Session cookies - needed in order to provide you with your own login details
  7. Training material usage statistics
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Why We Collect Information

iTEL collects this information to carry out its contractual duty to you and BT to provide training as part of the package you brought from BT when purchasing a new business phone system. We also collect data analytics information in order to improve your User experience.

iTEL collects marketing consent proof in order to deliver an enhanced service and engagement email service to you.

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How We Collect Information

BT (acting as Data Controller) provide iTEL (acting as a Data Processor) basic contact information and as part of our order process, we will validate those details by contacting you.

We then provision the training portal with these details and email out a welcome email.

When you first login, you create your own unique password which iTEL staff or affiliates have no access to. We use session cookies as part of the technology that allows you to have a unique login. As you consume the training material in the portal, we can track your progress via code embedded in the training material.

If you book on a webcast, you will have to provide your first name, last name and email address again in order for iTEL to confirm a seat is available and for our webcast host to register you on to the webcast system.

The data we collect above is the minimum we can collect to provide you with the training service and allow iTEL to monitor usage of its product. You can contact iTEL regarding any need to change your personal information with the details provided in the Who We Are section above.

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How Long We Keep Information

iTEL will keep personal information for as long as needed to carry out its contract to BT and you.

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How We Share Information

In order to provide you with the training service iTEL will share information with BT and with iTEL's sub processors. We will not share your information with any third party for marketing purposes.

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iTEL Sub Processors


iTEL uses Microsoft Azure to host iTEL's ucSKILLS platform. Find their Privacy Policy here.


iTEL uses Sendgrid to implement its transactional email system within the ucSKILLS platform. Find their Privacy Policy here.


iTEL uses GoToTraining to host its Instructor Led Webcast sessions. Find their Privacy Policy here.


iTEL uses Sendinblue to implement its marketing and service email system within the ucSKILLS platform. Find their Privacy Policy here.


iTEL uses Heap to analyse User interaction within the ucSKILLS platform. Find their Privacy Policy here.

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Your Rights

iTEL respects your rights as an EU data subject and aims to process your data within the bounds of current UK/EU data privacy laws. If you wish to contact iTEL on a data privacy issue you can contact iTEL using the Who We Are section details above or email support@iteluc.com. Any data "Subject Access Requests" we receive from BT customers will be forwarded to BT to provide the response.

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